Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to How About That Detailing LLC, a Utah limited liability company with its principal place of business at 1040 E 900 S Unit 6, St George, Utah 84790-2044, United States. Throughout this document, the terms we, us, and our refer to How About That Detailing LLC. This policy governs all information collected through our website, www.howaboutthat.hair, as well as any information you provide to us in person, over the phone, via email at hello@howaboutthat.hair, or through any other interaction with our business.

We are committed to complying with applicable privacy laws and regulations in the jurisdictions where we operate. If you are located outside the United States and choose to provide information to us, please note that your data will be transferred to and processed in the United States. By submitting your information, you consent to this transfer.

This policy does not apply to third-party websites or services that may be linked from our site. We encourage you to review the privacy policies of any third-party services you interact with separately. We are a computer integrated systems design and detailing services provider operating within the Professional, Scientific, and Technical Services sector, and we handle all personal data in a manner consistent with the professional standards expected of businesses in this industry.

2. Information We Collect

We collect several categories of information depending on how you interact with our business. Understanding what data we gather helps you make informed decisions about sharing your personal information with us. Below is a comprehensive breakdown of each category.

2.1 Personal Information You Provide Voluntarily

When you fill out our contact form, schedule a detailing appointment, call our studio at +19862228920, or email us at hello@howaboutthat.hair, you may voluntarily provide us with certain personally identifiable information. This includes your full name, email address, phone number, vehicle make and model, vehicle year, vehicle identification number (VIN) if shared, service preferences, and any additional notes or messages you include in your inquiry. You may also provide us with your physical address if we need to arrange pickup or delivery logistics for your vehicle.

If you visit our physical studio located at 1040 E 900 S Unit 6, St George, Utah 84790-2044, we may collect your name, vehicle information, and payment details when you drop off your vehicle for service. Payment card information is handled exclusively through our secure third-party payment processor and is never stored on our own servers or systems.

2.2 Information Collected Automatically

When you visit www.howaboutthat.hair, our web servers and analytics tools automatically collect certain technical information about your device and browsing activity. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URL and exit pages, pages visited on our site, time and date stamps of your visit, time spent on each page, clickstream data, and other diagnostic information that helps us understand how visitors use our website.

We also collect device-level information such as screen resolution, device type (desktop, tablet, or mobile), and approximate geographic location derived from your IP address. This information is aggregated and does not directly identify you as an individual unless combined with other data you have provided to us.

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics. Cookies are small text files placed on your device by your web browser. We use the following types of cookies: essential cookies that are necessary for the website to function properly, such as maintaining your session state; analytics cookies that help us measure and understand how visitors engage with our content using tools like Google Analytics; and preference cookies that remember choices you make, such as your preferred language or region.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. Please note that disabling certain cookies may impact the functionality of our website. By continuing to use our site without changing your cookie preferences, you consent to our use of cookies as described in this policy.

3. How We Use Your Information

We use the information we collect for a range of business purposes that are essential to providing and improving our auto detailing services. Every use of your data is grounded in a legitimate business need, your consent, or our legal obligations. Below is a detailed explanation of each purpose.

We use your contact information, including your name, email address, and phone number, to respond to your inquiries, provide quotes for detailing services, confirm and manage appointments, send appointment reminders, and communicate with you about the status of your vehicle while it is in our care. If you have scheduled a service with us, we use your vehicle information to prepare the appropriate detailing package, assess the condition and needs of your vehicle, and document before-and-after results of our work.

We use automatically collected data to understand how visitors find and navigate our website, which pages generate the most interest, how long visitors spend on different sections, and how we can improve the overall user experience. This analytics data helps us optimize our website layout, improve page load times, identify and fix technical issues, and make data-driven decisions about the content and services we offer. We also use this information to protect the security and integrity of our website by detecting and preventing fraudulent or malicious activity.

If you have explicitly opted in to receive marketing communications, we may use your email address to send you newsletters, special offers, service updates, and seasonal promotions related to our auto detailing services. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link found at the bottom of every marketing email we send, or by contacting us directly at hello@howaboutthat.hair. We will process your opt-out request promptly, typically within ten business days.

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. Any decisions about services, pricing, or communications are made by human team members based on the information you provide to us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the limited circumstances described below, and always with appropriate safeguards in place to protect your privacy.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform certain business functions on our behalf. These service providers have access to personal information only as necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data. Our service providers include, but are not limited to, website hosting and cloud storage providers, email delivery and communication platforms, payment processing companies, customer relationship management software vendors, and website analytics providers such as Google.

Our payment processor handles credit card, debit card, and other payment instrument information in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements. We do not receive or store your full payment card number on our own systems.

4.2 Legal Compliance and Protection

We may disclose your personal information if required to do so by law, regulation, or legal process, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by applicable law. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or other illegal activity, respond to a government request, or enforce our terms of service and other agreements.

4.3 Business Transfers

In the event that How About That Detailing LLC is involved in a merger, acquisition, reorganization, restructuring, dissolution, or sale of all or a portion of its assets, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention period depends on the nature of the information and the purpose for which it was collected. Contact form submissions and email correspondence are typically retained for a period of three years from the date of your last interaction with us, allowing us to reference prior conversations and maintain continuity of service. Vehicle service records, including details of work performed, are retained for a minimum of seven years to comply with business recordkeeping requirements and to support any warranty claims related to our ceramic coating and detailing services.

Analytics data and website usage logs are retained for a period of twenty-six months, after which they are automatically deleted or anonymized. Marketing communication lists are reviewed and cleaned periodically; email addresses of individuals who have not engaged with our marketing emails for more than twelve months are removed from active mailing lists. When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods.

6. Data Security

We implement and maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Our security measures include, but are not limited to, the following practices.

All data transmitted between your browser and our website is encrypted using Transport Layer Security (TLS) technology. Our website and servers are hosted in secure, access-controlled data centers with physical security measures including surveillance, biometric access controls, and 24/7 monitoring. We regularly update and patch our software, content management systems, plugins, and server operating systems to protect against known vulnerabilities. Access to personal information is restricted to authorized team members who need that information to perform their job functions, and all access is logged and periodically reviewed.

We conduct periodic security assessments and reviews of our data collection, storage, and processing practices to identify and remediate potential vulnerabilities. Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at hello@howaboutthat.hair or by phone at +19862228920.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights to the extent required by applicable law, and we have outlined them below for your reference.

7.1 Access and Portability

You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer your data directly to another organization where technically feasible. We will respond to access requests within thirty days of receiving a verifiable request.

7.2 Correction and Deletion

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update that information. You may also request that we delete your personal information from our systems, subject to certain legal exceptions such as our obligation to retain records for tax, accounting, or legal compliance purposes. We will evaluate deletion requests on a case-by-case basis and inform you of our determination and any applicable exceptions.

7.3 Opt-Out Rights

You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email, by replying to any marketing message with the word UNSUBSCRIBE, or by contacting us directly at hello@howaboutthat.hair. Opting out of marketing communications does not affect our ability to send you transactional or service-related messages, such as appointment confirmations, service updates, or responses to your direct inquiries. You may also manage your cookie preferences through your browser settings or by using industry-developed opt-out tools such as the Network Advertising Initiative opt-out page or the Digital Advertising Alliance WebChoices tool.

8. Children's Privacy

Our website and services are not directed to individuals under the age of eighteen. We do not knowingly collect, use, or disclose personal information from children under the age of thirteen. If we become aware that a child under thirteen has provided us with personal information without verifiable parental consent, we will take immediate steps to delete that information from our servers and records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@howaboutthat.hair or call us at +19862228920 so that we can take appropriate action.

We encourage parents and guardians to observe, participate in, and monitor their children's online activity. We support the efforts of organizations dedicated to protecting the privacy of children online.

9. California Privacy Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Under these laws, California residents have the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of personal information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising any of these rights.

How About That Detailing LLC does not sell personal information as that term is defined under the CCPA. We do not use or disclose sensitive personal information for purposes other than those permitted under California law. To exercise your California privacy rights, please contact us at hello@howaboutthat.hair with the subject line California Privacy Rights Request. We will verify your identity before processing your request, which may require you to provide sufficient information to allow us to reasonably confirm you are the person about whom we collected personal information. You may also designate an authorized agent to submit a request on your behalf, provided the agent can demonstrate written authorization from you.

10. Colorado, Connecticut, Virginia, and Utah Privacy Rights

Residents of Colorado, Connecticut, Virginia, and Utah have privacy rights under their respective comprehensive state privacy laws. These rights generally include the right to confirm whether we process your personal data, the right to access and obtain a copy of your personal data, the right to correct inaccuracies in your personal data, the right to request deletion of your personal data, and the right to opt out of targeted advertising, the sale of personal data, and certain forms of profiling.

As a Utah-based business operating at 1040 E 900 S Unit 6, St George, Utah 84790-2044, we are particularly committed to complying with the Utah Consumer Privacy Act (UCPA). We do not engage in targeted advertising as defined under these state laws, nor do we sell personal data to third parties. To exercise your rights under any of these state privacy laws, please contact us at hello@howaboutthat.hair with the name of your state in the subject line. We will respond to verified requests within the timeframe required by your states law, typically forty-five days with a possible forty-five day extension when reasonably necessary.

11. International Data Transfers

How About That Detailing LLC is based in the United States, and our website and services are hosted and operated entirely within the United States. If you are accessing our website or providing personal information to us from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, which may have data protection laws that differ from those in your country of residence.

By using our website or providing your personal information to us, you expressly consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy and applicable United States laws. We take steps to ensure that your data receives an adequate level of protection regardless of where it is processed, including by entering into appropriate data processing agreements with any third-party service providers who may process your data on our behalf.

12. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications that are not owned or controlled by How About That Detailing LLC. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices, content, or security. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We may use Google Maps or similar mapping services to display our studio location. These services may collect data about your interaction with the map feature in accordance with their own privacy policies. We also use Google Analytics to understand website traffic and usage patterns. Google Analytics uses cookies to collect anonymized information about your visit, and you can learn more about how Google uses data at the Google Privacy and Terms page. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

13. Do Not Track Signals

Some web browsers offer a Do Not Track (DNT) setting that sends a signal to websites requesting that they not track the users browsing activity. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how websites should interpret and honor these signals. We continue to monitor developments in this area and will update our practices as industry standards evolve. In the meantime, you can manage your tracking preferences through your browser settings and by using the cookie controls described elsewhere in this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make changes, we will revise the Last Updated date at the top of this page and post the revised policy on our website. If the changes are material, we will provide more prominent notice, which may include sending an email to the address we have on file for you or displaying a notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of our website and services and contact us to request deletion of your personal information.

15. Contact Information and Data Protection Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, we encourage you to reach out to us. We are committed to addressing all privacy-related inquiries promptly and thoroughly.

We aim to acknowledge all privacy-related inquiries within two business days and provide a substantive response within ten business days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For residents of the United States, you may contact the Federal Trade Commission (FTC) or your states Attorney General office.

16. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the information to perform a contract with you (such as providing detailing services you have requested), where the processing is in our legitimate interests and is not overridden by your data protection rights, or where we have a legal obligation to collect and process the information.

Our legitimate interests include operating and improving our website and business, communicating with you about our services, responding to your inquiries, detecting and preventing fraud, and complying with applicable legal obligations. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in Section 15 above.

17. Complaints and Dispute Resolution

We take privacy complaints seriously and have established internal procedures to investigate and resolve them efficiently. If you believe we have violated your privacy rights or mishandled your personal information, please contact us first at hello@howaboutthat.hair so that we have the opportunity to address your concerns directly. In your complaint, please include as much detail as possible about the nature of your concern, including dates, the type of information involved, and any specific team members you have interacted with if applicable.

We will acknowledge receipt of your complaint within five business days and provide a substantive response within thirty calendar days. If your complaint requires more extensive investigation, we will inform you of the expected timeline for resolution. If we are unable to resolve your complaint to your satisfaction, you may escalate the matter to the relevant supervisory authority in your jurisdiction, such as your states consumer protection division or the Federal Trade Commission. We will cooperate fully with any regulatory investigation into our privacy practices.

18. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we have established procedures to detect, contain, and remediate the breach as quickly as possible. If we determine that a breach poses a risk of harm to your rights and freedoms, we will notify you without undue delay, in accordance with applicable legal requirements. Our notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences of the breach, and the measures we have taken or propose to take to address the breach and mitigate any adverse effects.

We will also notify the relevant regulatory authorities as required by applicable data protection laws, including any state attorney general offices where notification is mandated. We maintain a written incident response plan that is tested and updated periodically to ensure our team is prepared to respond effectively to any data security incident.

This website was developed by Detail That. If you have technical questions about this website, you may contact the developer through their website at detailthat.com.